Right of withdrawal for consumers and voluntary return guarantee
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed to them)
Right of withdrawal
You have the right to withdraw from this contract within one month without giving reasons.
The revocation period is one month from the date of revocation,
- at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;
- at which you or a third party designated by you, other than the carrier, took possession of the last goods, provided that you have ordered several goods under a single order and they are delivered separately;
In order to exercise your right of revocation, you must inform us (Outchair GmbH, Wilhelm-Leuschnerstraße 28, 61197 Florstadt, telephone number: 06035967112, fax number: 060355712, e-mail address: firstname.lastname@example.org) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Grounds for exclusion or extinction
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods which can spoil quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract but which can be supplied at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).
- To Outchair GmbH, Wilhelm-Leuschnerstraße 28, 61197 Florstadt, fax number: 060355712, e-mail address: email@example.com :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notification)
(*) Delete as applicable.
Voluntary return guarantee
In addition to your legal rights, we voluntarily offer you the following return guarantee:
Products purchased from us may be returned to us within 30 days of receipt of the goods, provided that the goods are complete and in the same condition as when you received them and that none of the exclusions listed below apply.
Goods for which the statutory right of withdrawal is excluded cannot be returned even under the return guarantee. The same applies to goods for which at the time of return the statutory right of withdrawal has already expired before the end of the withdrawal period. Possible reasons for exclusion or extinction for the purchased product will be stated in the above cancellation policy under "Reasons for exclusion and extinction". The voluntary return guarantee also does not apply to digital content or software that is not delivered on a physical data carrier (e.g. a CD or DVD).
If the goods are shipped to you between November 1 and December 31 of a year, the goods can be returned until January 31 of the following year, even if more than 30 days have passed since receipt of the goods.
The goods must be returned to the address stated in the above cancellation policy. The return period is met if you send the goods to this address before the end of the return period.
If you return goods in accordance with this voluntary return guarantee, we will refund the purchase price. However, we will not refund the shipping costs of your original purchase. If you return goods with a sales price exceeding 40 Euros and send them to us within the first 14 days of receipt, we will also pay the return shipping costs. For returns of clothing, shoes and handbags, we will refund the sales price and bear the delivery and return costs regardless of the sales price of the product.
In any case, you bear the transport risk for the return.
This return guarantee does not limit your legal rights and therefore also not your right of withdrawal.